Location and spread
Describe the room, the apparent source, and whether water is still spreading. Mention nearby electrical equipment or any area you cannot safely enter.
ACTIVE LEAKS & URGENT PROBLEMS
For an active water leak, put safety first and limit the water supply only if you can do so safely. Call to explain what is happening and discuss current service availability.
Call (951) 305-8500Gas odor, a carbon monoxide alarm, or immediate danger: leave the area and contact emergency services from safety.

SAFETY COMES FIRST
If you can safely identify and reach the home’s main water shutoff valve, closing it may reduce ongoing water damage. Do not enter standing water or approach electrical equipment to reach a valve.
The heater’s cold-water supply valve may stop refill if you can identify and reach it safely. Keep clear of hot water, hot piping, and electrical components. Do not open the unit, alter gas controls, or cap a discharge pipe.
Leave immediately. From a safe location, call emergency services or the gas utility. Avoid switches, flames, and attempts to locate or repair the leak.
SoCalGas natural gas leak safety guidance (opens in a new tab)WHAT TO EXPLAIN WHEN YOU CALL
Describe the room, the apparent source, and whether water is still spreading. Mention nearby electrical equipment or any area you cannot safely enter.
Say when the problem began, whether the water supply is shut off, and which fixtures or hot-water services are affected.
Discuss access to the equipment, the next available service option, and the scope of the evaluation. Confirm timing directly during the call.
WHEN THE HEATER IS THE ISSUE
A leaking connection and a leaking tank can look similar from a distance. Once the area is safe, an evaluation can determine whether repair or replacement needs to be discussed.
Read about water heater repair in Corona or installation and replacement. Do not delay an urgent safety response to troubleshoot the equipment.
If sewage is present, keep people and pets away and avoid contact. This page does not offer water damage restoration or cleanup services.
URGENT PLUMBING QUESTIONS
Stay out of unsafe areas. If you can identify and safely reach the home’s main water shutoff valve, closing it may reduce ongoing damage. For a leaking water heater, its cold-water supply valve may stop refill if safely accessible. Then describe the leak and any hazards by phone.
A loss of hot water without leaking, gas odor, or another hazard has a different urgency from active flooding. Explain the household impact and any other symptoms when calling. If there is a gas smell or carbon monoxide alarm, leave the area and contact emergency services or the utility from safety.
Availability and timing must be discussed directly by phone. No specific arrival time, immediate response, or around-the-clock availability is promised here.
Avoid water near electricity, scalding water, sewage, or structurally unsafe areas. Keep people and pets away from hazards. Do not approach equipment or enter standing water to attempt a repair.
YOUR NEXT STEP
Call today to speak with a local plumbing specialist.